Terms & Conditions

Last Updated: 08.10.2022

Welcome to the official site of GIO. By accessing this site, you agree to comply with the following Terms and Conditions. If you do not agree with any part of these terms, please do not use this website. GIO reserves the right to change these Terms and Conditions at any time without prior notice. The most recent version will be posted on the site, and continued use after any changes signifies your acceptance of the new terms.

1. About Gio Delicatesse

Gio Delicatesse is an épicerie fine offering gourmet food products, specialty items, gifts, and related services in Lebanon.

For any questions, you may contact us at:
Gio Delicatesse

Email: info@giodelicatesse.com
Phone: +961 04 444 177
Address: Street 18, Bayada

2. Products and Availability

We do our best to display accurate product descriptions, images, prices, and availability. However, product packaging, design, origin, ingredients, or availability may change depending on the supplier or season.

Some products may be available in limited quantities. If an ordered item is unavailable, we may contact you to offer a replacement, delay the order, or cancel and refund the unavailable item.

3. Prices and Payment

All prices are shown in `{`USD / LBP / both — choose one`}` and may include or exclude delivery charges, depending on the order and delivery area.

We reserve the right to update prices at any time. The price charged is the price confirmed at checkout or through our official order confirmation.
Accepted payment methods may include:
-Cash on delivery
-Card payment
-Online payment
-Other methods confirmed by Gio Delicatesse

Orders are only confirmed once payment is accepted or once we confirm the order directly.

4. Orders

By placing an order, you confirm that the information you provide is accurate and complete.

We may refuse, cancel, or limit an order if:
-A product is unavailable
-Payment is not completed
-Delivery details are incomplete or incorrect
-We suspect fraud, misuse, or an error in pricing or product information
-The order cannot be fulfilled for reasons outside our control

5. Delivery

We deliver to selected areas in Lebanon. Delivery times are estimates and may vary due to traffic, weather, availability, holidays, or circumstances outside our control.

Delivery fees, estimated delivery times, and service areas will be communicated during checkout or order confirmation.

The customer is responsible for being available at the delivery address and providing correct contact details. If delivery fails because of incorrect information or customer unavailability, additional delivery charges may apply.

6. Food Products, Allergens and Storage

Some products may contain allergens such as nuts, dairy, gluten, eggs, soy, sesame, or other ingredients. Customers are responsible for reviewing product labels and contacting us before ordering if they have allergies or dietary restrictions.

Certain items may require specific storage conditions, such as refrigeration or protection from heat. Once delivered or collected, the customer is responsible for storing and handling the products correctly.

Gio Delicatesse is not responsible for product deterioration caused by improper storage or handling after delivery or pickup.

7. Returns, Exchanges and Refunds

Because many of our products are food items, returns and exchanges are limited.

We may accept a return, exchange, or refund if:
-The product received is incorrect
-The product is damaged upon delivery
-The product is expired at the time of delivery
-There is a confirmed quality issue

To request a return or refund, please contact us within `{`24 hours / 48 hours`}` of receiving the order and provide your order details, photos, and a description of the issue.

For safety and hygiene reasons, we generally cannot accept returns of:
-Opened food products
-Perishable or refrigerated items
-Products damaged after delivery
-Items stored incorrectly after delivery
-Customized gift baskets or special orders, unless defective or incorrect

Approved refunds may be issued through the original payment method, store credit, replacement, or another method agreed with the customer.

8. Gift Baskets and Customized Orders

Customized orders, hampers, catering items, and gift baskets are prepared according to the customers request and product availability.

If a specific item is unavailable, we may replace it with a similar item of equal or higher value, unless the customer has requested otherwise.

Customized orders may require advance payment and may not be cancellable once preparation has started.

9. Promotions and Discounts

Promotions, discounts, and special offers may be available for a limited time and subject to specific conditions. Gio Delicatesse reserves the right to modify or cancel promotions at any time, unless an order has already been confirmed.

Discounts cannot be combined unless clearly stated.

10. Changes to There Terms

We may update these Terms & Conditions from time to time. The updated version will be posted on this page with the latest revision date.

Continued use of the website after changes are posted means you accept the updated Terms.

11. Governing Law

These Terms & Conditions are governed by the laws of Lebanon. Any dispute shall be subject to the competent courts of Lebanon, unless otherwise required by applicable law.